
1. Recognize you have upset someone
2. Ask for forgiveness
3. Offer to make reparations
4. Don't do it again.
Relationships we value are precious and require nurturing. However that does not mean they are without controversy, misunderstandings or disagreements. Relationships - professional and personal - need constant work and communication. Even with the best intentions, arguments can ensue and feelings can be hurt.
Here are some questions I have been grappling with and I wonder if you have too.
When we do argue with people we care about, what is it that can make apologizing so difficult ?
Why do we have a difficult time apologizing without justification or caveat?
and
What must we do BEFORE we make the apology?
A story first.....